UPDATE 06 Feb 2020: one month since I reported water leak rotting ceiling and window frame, no actions taken. This Friday it'll be three people/contractors who've come and visited the property and provided quotes to each of the agencies, one being Parkers. Basically, if you can avoid renting that's great, if you can't PLEASE don't use Parkers they're one-way traffic. It's the gift that keeps on giving. Also note: if you can learn from my experience it's great, I'm sure when I leave my property they'll (Parkers) be as brutal and unreasonable as possible to squeeze every penny from us (they work for money and Landlords pay them) BUT if these reviews can make you aware of letting agencies, I'd say my effort is not wasted. ----------------------------------------------------- I've been a long term tenant with Parkers, they're a mixed bag to be honest. Positive: If you report an issue they'll spring into action and get it fixed, Bravo! Things I don't like include: they push hard and early to get tenancy contract renewed. If you want something replaced or change - best of luck! monthly property visits are one way traffic - they'll never find something wrong with the property only designed to investigate if you've done something to the property. Good thing: for a price you can get everything, I wanted a letter for my wife, charged me £60 pounds which will be adjusted against referencing fees, it's just a letter I'll pay referencing don't have to be like that. I think in all fairness Parkers letting is there to support landlords more than tenants, I don't blame them, they make money from landlords not us. I am a long term tenant with Parkers so have tried to keep the above objective.