Hi Miss Arion. Firstly, I would like to apologise on behalf of Parkers for the error with the cheque. This was a human error by one of our employees and unfortunately, the only way we could ensure you were able to move in on the planned move-in date, was by insisting on the transfer of cleared funds. With regards to the hob, your comment that it took a month to fix is incorrect, so I would like to clarify the series of events: You reported the issue to us on the 4th October (1 week after your tenancy started). This was reported to the landlord and we instructed a contractor that day. The contractor confirmed an appointment with you on the 5th October, to take place on the 9th October. We received quotes on the 10th October for a new oven and hob and we sent the quotes to the landlord the same day. The contractor did a temporary fix so you could use the oven whilst we awaited a response from the landlord. The landlord gave the go ahead on the 11th October and the work was completed on or before the 19th October. Whilst I understand it's frustrating when things don't work, it's out of everyone's control when things breakdown and I feel 15 days to replace an oven and hob is a reasonable timescale. We pride ourselves on offering a good experience to all our customers, so it's disappointing to have received this review. Should you wish to discuss any other concerns you have, please feel to call me on 01189575455. Mark Brooker Lettings Director