I would like to say thanks to Angela. I have rented out my property with Parkers for 7 years. The first check out was faultless and 100% of the deposit was paid back. The second check out in Jan did not go well. There were items missing, the property was not returned to the same standard and items were excessively damaged, beyond wear and tear. Angela organised the re-cleaning to a professional standard, a gardener to cut the grass and clear up the unattended borders and the replacement of broken items at the tenants expense. The difficult task for Angela was liasing with the ex-tenant to agree damages. This is a difficult job balancing expectations of the owner and the tenant. Angela had to define what was fair wear and tear and what was damage and how this would be treated by the DPS. Luckily after several difficult calls the tenant agreed to the charges without having to go to the DPS.