Hi Prasanna. Thank you for taking the time to highlight your concerns. I take any negative comments about a customer's experience seriously and I'd like to invite you to visit the office at any time should you wish to discuss your concerns in person. In the meantime, I would like to highlight a couple of concerns/errors in relation to your comments: Firstly, you would have been made fully aware of all charges applicable throughout the lifetime of the tenancy from day one. We do not hide any of our charges here at Parkers. The areas of dust/mould I believe you are referring to were only apparent when you pulled the appliances out in the kitchen, something cleaners or inventory clerks would not do. There has been a gas safety certificate completed annually, as required by law - I'd be more than happy to share copies of these with you as evidence. The check out was completed by a professional, independent inventory company, so I'm surprised to hear that you felt it was unprofessional. The main area you have been charged for is an unusually large stain on a bedroom carpet, which you had initially acknowledged and offered to pay for when it was highlighted on the check out report. An accusation of 'illegal practices' is something we take very seriously, so I would welcome a visit to discuss this in person, should you wish to pursue this claim. Mark Brooker Lettings Director 0118 957 5455