Overall Parkers were pretty good at both selling our property and helping us to find a property in a very active market. I think they could have listened to us more particularly when it came to doing viewings of our property which, at times, was inconvenient. They held viewings on an ad hoc basis and it would have suited us better if the viewings had been in a block due to our circumstances. The set up made the viewings quite stressful. They did, however, keep us informed regularly of the progress of our sale and purchase. The sale and purchase were both done through Parkers which also made it more convenient. Confusion did occur, however, with a number of different staff members looking after our account. This meant that we didn't have one point of contact, although Parkers do state in their terms that you will be assigned one sales agent who will look after your account. This didn't occur in our case and muddled information was, at times, passed onto us as a result. It became apparent that our file had not always been kept updated. The process of selling and buying was also much longer than initially anticipated although I don't think that Parkers were 100% at fault because of this as so much is involved in the process and, as I said before, the market was particularly busy during the time that we sold and purchased. I think that certain sales staff let the pressure of the job show through at times, as, when speaking to them on the phone, certain sales staff did come across as abrupt and verging on being a bit discourteous. This is something which needs to be worked on. There were a few errors made as well. I believe that this is because Parkers are a smaller concern and only have a small sales team who were finding the busier marketplace somewhat challenging. This information was relayed to me and I'm not sure that this is something which should have been passed onto a client. Overall, despite my criticisms, I think that Parkers are one of the better estate agents in Reading and I'm happy that they achieved both the sale and purchase of my property to my satisfaction. I purchased my current property from them 19 years ago and have now sold and am buying my current property from them and I would consider using them again in the future if the need arises.