They really are just awful to both landlords and tenants. My landlord could have gotten a tenant much earlier for a higher rent than I was paying, but they cost him the extra income for absolutely no reason. I gave over two month notice (8th Oct), and told Mark Brooker that I'd be leaving much earlier (11th of Nov), so the property is available from that point onwards if they find a renter, and that I will continue to pay the rent until the end of the notice period in accordance with the contract with the previous agent until 19th of Dec (unless of course they found someone earlier, so the landlord is not at a loss). Mark Brooker being the useless that he is, advertised the property for the 3rd of January! So not only is the landlord not getting the extra income he would have gotten from the increase in rent, the property is now empty from the 20th Dec until the 3rd of Jan for no reason! I gave my notice early so they can take charge of the property, check it (while I'm paying the rent) get it ready for the market and advertise it asap, there was absolutely no justification for the loss of income to my landlord. Now I've been paying for 2 months for an empty property including council tax because these people are incompetent. Could have advertised the property earlier, but chose to be utterly useless and unhelpful. The only reason my landlord is tolerating their nonsense is because he's far away and doesn't want the hassle of finding another agent. If you're a landlord, look out for your best interests, find a better agent and have a direct relationship with the tenant, and you're likely to find better ways than these useless people.