Customer service on the phone was great as I was able to book quite a few viewings and met with politeness. That’s what the 2 star is for. However, there were 2 instances I wasn’t informed about viewings being cancelled which ruined the experience. 1st one- if I had not called the day before to speak about a different viewing and mentioned this one, I would’ve travelled there and wasted my time. I got a call an hour before on the day saying it was cancelled. Just not enough notice. 2nd one I was at the door at the time of the viewing and wasn’t informed until I called asking where someone was. I was told I’d been called the day prior to cancel it.. I don’t have any missed calls on my phone and requested why an email wasn’t sent as I travelled from a different city for this viewing. There needs to be more done to make sure people are aware of viewings aren’t going ahead as not everyone lives nearby and have to make prior plans to travel. Send emails and texts if people don’t answer.