I responded to a marketing promotion for a £1000 off the sale of my two bed flat (sale fee in excess of £3000) for a completed sale. Sold (from doing the viewing myself) but voucher not honoured with Parkers saying they had already applied it, but forgot to inform me & not recorded anywhere. Rude, ignorant telephone/ emails, non apologetic & more than one staff member saying they can change the terms T's & C's whenever they like. The rules are for them not the consumer! Totally disregarded marketing laws & legislation. Trading standards became involved and the Property Ombudsman ruled in my favour. Parkers did cough up in the end. To date, still no apology from them. Would no way use again and would advise others to look around for more competitive agents who actually follow the laws of the land rather than just wanting to make a quick penny without any real heart and soul in what primarily is selling.