Complete let down. Told them how keen we was on a property, completed an application and was waiting for references to be completed, we chased them for an update to be told that the property has been let to someone else after telling us it was still available and completing a long application. Very disappointing terrible communication

I had a viewing booked with them for a property to let. On the day they cancelled the viewing due to one agent being off sick and the other overworked . Naturally anyone can understand and be flexible in those circumstances so the viewing was re-booked. My husband and I took time off work to attend the viewing that they re-booked, but by that time the property had already been let and they did not bother to inform us as we sat in the car outside the property. When I rang they said they had no record of our viewing (the one they themselves re-scheduled due to their own issues).

Unresponsive and a waste of time. Unprofessional, one person you deal with doesn't seem to know what the other is doing when they are both supposed to be working with you.NegativeResponsiveness, Professionalism

We have been fatally scammed

We have been fatally scammed by this "agency". WE DO WARN EVERYONE before proceeding with them, as the problems never arise before signing the contract. It has been an absolute nightmare since barely a year ago decided to move somewhere else. Our minimum stay was over by then. They have completely stolen our deposit, leaving us in a critical financial situation after having a baby and both of us lost our jobs because of Covid. As an example, they quoted £900 for a job that can be easily done for £100 (we indeed found many contractors that can prove this). We have been completely helpless. Please, stay away from these unethical and heartless people, they can ruin your life as they did to us.

Absolute Disgrace to the

Rented an apartment from them for 2 years, had the curtain rail fall off the wall just missing my 1 and 2 year old! massive holes in the walls, mould around all windows and on walls had to spray them at least 2 times per week from September till May, stains on all carpets living room bedrooms and hall ways, cracks in the bath panel and mould in the tiles round the bath. Moved out 01/11/2020 this is when it all happens! they have taken more than 10 days for my deposit, apparently someone was off on annual leave - surely another worker should take on there work? i have a bill for a cleaner as there was dust on the skirting board (they done the check out 1 week after i moved out so bound to be) i have already sent them the cleaners certificate confirming the apartment was deep cleaned, i have also a bill for cleaning the chairs (again cleaned by my cleaner) they are also trying to bill me for mattresses for the beds i didn't use and stored in the garage as per the landlord and they we full of mould and rats when i went to put them back i called landlord as didnt want to spoil the nice clean carpet i had just paid for. he advised this was ok but now JS are trying to make me pay for them....errr no landlord knew his garage was not secure or air tight so bound to happen sorry. i have not had a thank you for getting the stains from the carpet as my cleaner managed to get them all out and on the check out there is no mention of the 'old' stains?!?!?! also i have filled the holes left by the falling curtain rail and painted so it looks brand new STEER CLEAR i will be writing this same review on every available platform as they do not deserve your money!!!

Scumbags.

Lovely to work with when getting you into a property, as soon as you're in you'll be abandoned. If you flag something up for maintenance they will ignore you unless you refuse them access when they want to enter the property. Will absolutely rip you off when returning deposit. £110 for cleaning after you clean the place top to bottom. Leave it a mess and at least you'll get your money's worth.

Took 3 attempts to contact over 3 days, final voicemail expressing my disgust at lack of contact prompted a call back. Viewing arranged efficiently by Sade with 48 hours notice on a property that we were very interested in, Arrived at scheduled time to be told by the lovely embarrassed couple that the house had sold 24 hours earlier! No call or e mail to explain and a waste of both parties time!

Absolutely shocking agents.

Absolutely shocking agents. Rented a property from them. Carpets were filthy Holes in bath tank leaking. Windows all damaged mold in bathroom and to bedroom huge crack in another bedroom... was told all would be done. Stupid me signed the agreement didnt do any off the work. I painted the hole house. 1 bedroom was only half painted before I gave up, as didnt finish the painting they took £170 out off deposit even tho painted the rest off house. Charged me £10 for 2 bulbs when half didnt work when moved in. Also charged me £50 to clean carpets what were filthy b4 moved in They dont care about tenants all interested in is taking your money plz if you read this stay away from john shephard

Charged disgusting amount of

I would not recommend this agency to anybody. We made the mistake of trying to rent a property using John Shepherd only backed out after realising how ridiculously overcharged and ripped off we were being. Their fees are disgusting. And they kept all of our money that they had (unfortunately for us) already taken even though it was not possible that they done ANYTHING in the time it took us realise what was happening. I feel taken advantage of and would like to request people to avoid this company at all costs. AWFUL.

Thievery

The agent (Drew) was very attentive whilst we were viewing the place and soon after we rented the flat we were totally ignored by the agents. The flat came with few light bulbs without working, the fire alarm had no batteries in it and we had a leaking problem that they ignored until the day we moved out. Every time we would pop by the agency to sort these issues they would treat us dismissively and we never got any of our issues for which we reported sorted. Also they charge abusive fees on moving in, contract renewal and even a check out fee. Avoid at all costs!