Me and my partner went through this agency for our first home together but didn’t meet the requirements for it, after paying what needed to be paid and paperwork completed, we had to chase them for information, and would never get the same answer, and no communication between them or us, after this I was then informed about information about my partner that I wasn’t aware of and the agency should not of discussed this with me due to personal data protection act, but they had no hesitation to inform me of what they knew, then offered us the place with a guarantor but didn’t tell us the ideal person or income for them so after waisting our time and 6 others due to lack of communication, then stated we could move in if we can pay 6 months rent in advance, but didn’t then follow up on this, and now after saying they would pay us the holding deposit back which we have evidence in an email, have now said no to paying it back to us. Would recommend not using this agency if you can, and make sure you don’t pay until you know what is going on and they understand communication is important, waste of time and waist of a company!!!