A really poor estate agent, they include astronomical administration fees for copying and pasting tenancy agreements, a lot higher than other estate agents I have dealt with. Sadly the administration fees don't go towards a smooth experience with staff, of course I can only comment on the staff I have dealt with. After multiple requests for a copy of the tenancy agreement, we only managed to get access to it the day before we were due to move. They told us the day before moving that we HAD to buy tenants insurance before we could move in, no mention of this any time before, so with less than a day to find insurance, they conveniently suggest an insurance company they work closely with. Martin & Co are company which seems desperate to take as much money off you possible, for as little work as possible. I'm sure this isn't just the case for Martin & Co, but in my own experience I haven't come across other estate agents who have such poor customer service and shady business practices. I wouldn't use Martin & Co again for a rental property, I can't speak for they way they deal with sales. Staff in the branch cannot change the fees implicated by Martin & Co, but they can change their attitude towards customer's. I could give more examples of my experience, and if management at Martin & Co would like to discuss, please feel free to contact me. *Edit in response to Martin & Co Rochdale: Suggesting my review is malicious to undermine me is incredibly unprofessional and rude. I have raised legitimate issues, some of which have been raised in previous reviews, and again have been totally dismissed. I have shared my honest experience, and to be dismissed so quickly and bluntly is very disheartening. My intention wasn't to discredit Martin & Co, but your response comes across hostile and deflective. I am more than happy to upload documents and correspondence I have had with Martin & Co to back up my review, would this help? I did not suggest the fees Martin & Co charged for admin costs, and check in / out costs were unlawful, but I do believe they were high compared to other estate agents in the area, in my experience anyway. Letting agents fees have generally been considered immoral, which is partly why they have been scrapped. I understand other estate agents did the same at the time, but that doesn't make it any better. Please would you explain which part of my review is malicious? I will not be removing my review, I believe I have been more than fair. In my review, I decided to leave out other issues I had with Martin & Co, again, I am more than happy to provide details of this including emails and photographs. Just to clarify, it was definitely the Rochdale branch I dealt with. Do I need to provide proof of this for my review to be taken seriously?