I had a really disappointing experience with this agent. They do not answer the phone, or return messages. After multiple dropped calls (at least once it appeared as though someone picked up the phone and immediately hung up), 3 messages and one email, I finally got through after 3 days of trying to be told I "was lucky to get hold of someone" and to be told how busy they are and only have 2 staff to cover the whole Havering area. After finally being able to book a viewing, I received a call the day of the viewing to be advised the property had been let that morning. Had I got through originally, I may not have missed out on what looked like a great apartment. It's a shame that, as the tenant, you don't have a choice about which agent lists the best properties. They are clearly taking on too much work for the resource they have.