I am happy I will not have to deal with this TERRIBLE lettings agency anymore, the fact they have a property management department also makes me laugh as they could not be more useless at managing properties. Janet Roberts is just an awful little lady, I have no idea why she has a job dealing with the public and tenants as she has zero people skills and is just a rude nasty little lady!! I am annoyed I had to give 1 star in order for my review to be published. HILBERY CHAPLIN LETTINGS AND MANAGEMENT DO NOT DESERVE ANY STARS - THERE SHOULD BE AN OPTION FOR NO STARS OR WORSE. I am now dealing with another local lettings agent and they couldn't be nicer, I am just annoyed we spent so much time and money on Hilbery Chaplin and the shocking services they provide!!