Unfortunately our experience has been negative. Not because of hilbury chaplin, but because of the landlord they represent. We went without a toilet for a while and when we moved out, our deposit disappeared. It's been 5 weeks and still no word. We now have to lodge a claim through TDS to find out what's happening. The reason I'm leading this review, is because hilbury were aware of the conduct of this landlord before we even rented the property. We were told on numerous occasions by numerous members of staff that this is what she's like... In my opinion, they shouldn't be doing business with her if they know she mistreats tenants. I'm saddened because the people that work here are nice. It's disappointing to know they are effectively leading you on to a trap.