I'm actually pretty annoyed that I have to give this company 1 star in order to leave a review. I had an offer accepted on a house and received a congratulations email and was told to pass over my details and find a solicitor. Once my details have been received, they would take the house off the market as sold stc. On that evening, I sent all relevant information to the man handling the property. The weekend passed and my partner rang the office Monday morning to make sure they'd received our details Friday evening to which he was told they were doing relevant checks on these. In the mean time, we looked for a conveyancer as we were told this would speed up the process. We found a good one and paid the £300 deposit to start the searches needed for the house. We thought it was quite odd that the estate agent wasn't communicating with us so we tried to speak to him again on the Wednesday. To which we finally got in contact with him for him to tell us that a second offer was placed Monday evening (after receiving our mortgage details and promising to take the house off the market) to which he then advised the vendor to take their offer instead of ours. I am now out of pocket for my conveyancing deposit due to this immoral and terrible decision.