A shocking experience from start to finish. The agency failed to book me for the initial property viewing, which I only discovered after I took the initiative to follow up myself—just before a planned three-hour drive. They were unresponsive again when I expressed interest in moving forward with the application, requiring yet another follow-up from me. Finally, they neglected to inform me that the landlord had chosen another applicant. Once more, I had to reach out, only to receive a dismissive three-second phone call with no explanation as to why my application was unsuccessful. This agency's lack of communication and accountability is unacceptable, and it’s clear they’re taking advantage of the housing shortage in this country. I wouldn't recommend them to anyone expecting even basic professionalism.