This is true we have been ignored after our tenancy finished, no feed back from exit check over, slow to even start process of returning £1900 deposit, still not received any feed back after 22 days of having completed check out. Disgraceful attitude, I have had to chase and chase and still no messages back. I had to start the process with the company used to hold the deposit but this takes a month before they pay it out. I would never rent through this agency. Very slow to get issues resolved in the flat to a point we had to with hold rent to get repairs carried out and start a process of complaints against the agency. We had enough and now purchased a property and would never go back to renting through this agency.