Very disappointed and frustrated with the services provided by LR. I recently engaged with the team in hopes of securing a rental property, but the experience I had has left me thoroughly dissatisfied and disheartened. First and foremost, the lack of transparency and communication throughout the process has been highly unsatisfactory. After providing all my necessary details and being repeatedly assured that the contract would be sent to me promptly, I was left waiting for an update without any indication of progress. It was only after continuous efforts on my part to seek an update that I was informed, rather abruptly, that the landlord had decided to change her mind. This sudden change in the landlord's decision without any explanation has only exacerbated my frustration. As a potential tenant, I believe I was entitled to a reasonable explanation for such a significant shift, especially considering the time and effort I invested in the application process. The lack of clarity in this matter has left me questioning the integrity and professionalism of Lawrence Rand. The false hope and inadequate process I encountered during my interaction with this agency have only added to my disappointment. I relied on the information provided to me and made decisions based on the understanding that the rental process was being handled diligently and fairly. Unfortunately, the reality has proven otherwise.