Lawrence Rand Estate Agents were our Estate Agents who managed the Tenancy for period of 2022-2023. We weren't satisfied with the service they provided with. Their agents were not upto mark specially from the Ruislip branch area. There were many issues in the property which they tried hiding it. Also post agreement they couldn't turn up to hand in the property in time as promised per rental agreement. Also during tenancy it was a night mare to contact and get the small repairs which were ignored to be sorted before the tenancy start date. They always used to play a card stating "owner of property never responds in and we are trying to reach him" while I always wondered it was they who managed the tenancy and maintenance of the property .Although we tried to be transparent and gave them many choices to get corrected themselves that never happened. Also they tried to claim the expenses over the deposit which they shouldn't be claiming up for against as the property was handed in way much better condition than it was taken over. Overall a 2 star rating, Hope they improve their services in the future years and gain customers confidence in property service across local area.