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Lawrence Rand

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Lawrence Rand

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1.00 /5

Tried to charge us a fee that's been outlawed by the Tenant Fees Act. Would recommend you avoid them since they are unable to follow basic rules, who knows what else they aren't doing correctly. Edit: I see they are still providing incorrect advice in their replies. I have it in writing from the landlord that Lawrence Rand requested this illegal fee. Luckily for him he did not follow Lawrence Rand’s advice. The Tenant Fees Act allows for reasonable charges in the case of lost keys ONLY, not for delayed receipt of keys. You desperately need to seek legal advice on how to run your business in a legal manner.

review by Marcus Lewis

Reply from agent

Dear Marcus Many thanks for your review. After looking into the file yesterday as this is when I was informed I would like to inform you on why the Landlord (not Lawrence Rand) requested the additional days payment. We received the keys back from you later than your check out day which isn’t Lawrence Rand or the Landlords responsibility. Access couldn’t be granted and therefore a tenant may not have left the property which is why the additional cost is added. If you had returned the keys back to us on the day you was to move out of the property than you wouldn’t of been in this position. Again I will state it isn’t Lawrence Rand responsibility for you to return the keys and also it was the Landlord request to charge this additional day. Kind Regards Peter Lawrence Director