Edit. One star is even too much! We were looking for a house to rent. Went to view a property and then place the offer. Next morning Breydon call me to tell me the landlord had accepted our offer. He sent me a link to pay the holding deposit. I had tried for 20 minutes to pay it but the link they sent to me wasn't working and kept saying "sorry technical issues". After 30 min I received an email (neither a phone call) saying my offer had been cancelled. So I called them to understand what was happening and the lady who aswered the phone said " sorry the market is quick, we had another offer." Excuse me? The market is quick? Is this what this lady is paid for? For saying the market is quick? Breydon didn't even tried to apologize but as I understood later on he doesn't have an honour to worry about. They were cruel and wasted our time. I already had a call and an email confirming that the house was ours! Breydon said: the landlord is happy with the dog. If you have an honour you don't say to other people that a house is still available if you have just given it to someone else. I didn't even had the time and the means to pay the holding deposit! You say that you are pet lovers. If you really were you would have known how much stuggle we have in renting a house, so you should have helped us because we had every right to rent that house first. Now you are saying that the landlord went for other tenants because of the dog. Besides the fact that I think it is illegal to reject someone just because they have a pet ( I am going to investigate it with a lawyer) when I asked Breydon if it was because of the dog he said " No absolutely not". So here another proof that this is not a trustworthy agency. The owner says a thing the employee denies it. Where is the truth? As I told Rebecca, this agency made my family waste our time and made every tenants's nightmare comes true: be homeless. Now my choice is either to abandon my dog on the street or to go and live under a bridge. We even offered a higher rent and Breydon neither told it to the landlord! Breydon chose not to give us a chance. Not the landlord. Rebecca wrote to me " it's not fair you accusing me". How in the earth you dare using the word FAIR to someone you have just cheated!