Do not recommend if you value your own time.
This estate agent falls short when it comes communication. Despite assurances of timely updates by the 'end of the day', we were repeatedly left without a callback. This lack of responsiveness felt disrespectful and wasted our time, leaving us hanging with uncertainty. Even after a month, we remain uninformed about whether the sellers even received our offer or provided any feedback. Our only indication of progress is through Zoopla, where we discovered that the house has been marked as 'sold subject to contract'.
Safe to say we will be telling everyone we know to avoid.
Reply from agent
Dear Roshni,
I wanted to update you on the status of your property offer. I recently spoke with Parth, who mentioned that you were on holiday, explaining the earlier communication breakdown. We have attempted to contact you both by phone and through messages regarding your offer.
Regarding the property, an initial offer was made by another buyer who was legally prepared to exchange, pending mortgage approval. Unfortunately, their mortgage did not go through upon review by the underwriters, prompting the seller to put the property back on the market. Since then, we've had over 20 viewings and received several offers, including multiple from you.
After your first offer was rejected, you increased it several times. In the meantime, the original buyer resolved their mortgage issues and returned with an offer higher than any others we received. The seller has decided to see if this buyer can finalise the exchange within the next week and exchange contracts.
Parth has asked to keep your offer pending. If the current deal does not proceed, we will revisit your interest in the property. Please be assured that all offers and rejections have been formally documented and communicated to the seller as well as yourself via e-mail
We strive to avoid multiple agreements that could result in financial losses for any party and must follow the seller's instructions.
Thank you for your understanding, and we will continue to assist you in your search for the right property.
Kind regards,
Peter Lawrence
Director