Dear Jacek, Thank you for bringing your concerns to our attention. We are genuinely sorry to hear about the difficulties you’ve faced recently, including your job loss and the subsequent challenges with securing accommodation. We understand that such circumstances can be incredibly stressful, and we regret any additional stress our service may have caused. It is never our intention to make any customer feel disregarded or valued only for their financial contribution. The details you've shared suggest that we need to reassess our approach, especially in terms of how we interact with clients during their times of need. We are aware that you had to give up the flat you booked at Grace Court by paying £311 and cancelled two weeks in advance. It is clear from your message that you feel let down by how we handled your request for a fair consideration of your situation, especially concerning the refund. Regarding the details of the transaction, it was noted that after you paid the deposit, you informed us through Graham that your employment contract would not be renewed. We understand this was a significant factor that influenced your ability to proceed with the letting. We did refunded £100 of the deposit as there was cost incured with suppliers, which was discussed with you. At that time, you expressed gratitude for the portion of the deposit that was returned, understanding it as a compromise given the situation. We are surprised to hear that the deposit was paid at a time when you were uncertain about your job continuity. This situation indeed complicates matters, but it emphasizes the need for clear communication from both parties from the outset. Once again, we apologize for any inconvenience and distress caused. We called you yesterday with no response to have a telephone conversation regarding this so please can you call us back on 01895-632211 regarding this matter, We will try again today Warm regards, Peter Lawrence Director