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Lawrence Rand

A selection of reviews/testimonials by highest rating
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1.00 /5

I was very keen to purchase a property from this estate agent. When the property went on the market, within 2 days I got in contact to arrange a viewing. From the very first contact, I got the feeling they did not want me to buy this property. I felt they already had a buyer in mind. However I’ve booked a viewing within a few days of the property going on market and I was very very keen to put in an offer. When I turned up for the viewing, my concerns were further confirmed as I noticed a sold sign up outside. When I questioned this (as I was reluctant to enter and get emotionally involved with a property if it was already sold), they told me it was “premature” on their part and the property was indeed still available. I was very keen during the viewing and told them there and then I wanted to put a full asking price offer. They told me they had another offer on the table which was not the asking price so my offer would be welcome and was assured no further viewings would be going ahead. I was worried though as my property was not on the market. They offered to sell my property for me, which I was happy with. As the viewing was in the evening, I was told someone would contact me in the morning to get my offer officially in writing and to arrange a valuation of my property. I did get a call quite late the next day, but the person who called did not seem to know anything about the conversation I had with his colleague at the property the day before. So again I explained my situation, said I want to put in a full asking price offer and I want to booking a valuation. He booked in my valuation and said the process was in hand. Having not heard anything after that, and having not been asked to put my offer in writing, I contacted them and asked if my offer had been put forward. I did not receive a response so I called to chase my email. I was then told something completely different again, that there were now 3 offers on the table and that they were above the asking price. As I said, from my very first contact the LR, I felt they did not want me to purchase this property. And I wouldn’t have minded, if they have just been honest with me. I have been told different things by different people I have had my hopes raised and now I’ve been told as I suspected from the first time at the property is likely to be sold to someone else. I do not appreciate my time being wasted and I do not appreciate being told different stories from different people and the dishonesty from this company.NegativeProfessionalism

Reply from agent

Many thanks for your review I have now carried out a investigation and updated your review. I see that you spoke to a staff member on Saturday 17th July 2021. You was informed that the property you offered on in Bempton drive we had multiple offers on. There wasn’t a survey booked in on this property from yourself and no money was spent. Our aim is to get our sellers the most money as possible for there home and from a buyer that is in a processable position to buy it. As your property wasn’t on the market you had booked us in to carry out a valuation on your home but had than cancelled this. If you was under offer or in a position to purchase than this would of put you in a better situation I hope you can understand this and if there is anything I can do to help you move than please feel free to contact me on 01895 632211 or e-mail Peter@lawrence-rand.co.uk and I will be delighted to help you I wish you all the best for the future Kind regards Peter Lawrence Director

Contact details
Sales Phone:

01895 632211

Opening hours

Unknown

Address

106 Victoria Road, Ruislip, Middlesex, HA4 0AL, South East, UK, HA4

No about information available

Our team

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Guild of Professional Estate Agents

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No awards information available

No marketing information available

No awards information available