As a tenant, it is fair to remember that these agencies only really work for landlords. The agency took care of us during our tenancy, but as soon as it ends, the tone and atmosphere completely shifts. And all they do is to try and get as much money as possible off your deposit (especially landlord from the church) so beware! Living in London for over a decade the only two times I had issues with my landlords are from Pinner/Harrow area.... Absolutely shameful!!.... I wish I knew this before renting in this area, so People be careful and take literally photos and evidence of EVERYTHING or you'll see your money being stolen from these guys...