We initially viewed a house through Intercounty which we decided against buying but Jordan took time to listen to what we were looking for and found us our ideal home within a couple of days. On the first viewing, he was very helpful. On the second viewing, the agent (not Jordan) was quite pushy and almost put us off making an offer. Once we had an offer accepted, communication was good for a period but after a few weeks things really slowed down and every message we received appeared to contradict the last. The seller's situation was also different from what we were told prior to making an offer which was frustrating and meant that the purchase took much longer than expected. This was a difficult period as we are first time buyers and the uncertainty added to the stress of buying a house. During the last month or so of the purchase, Katie took over the purchase and was relentless in pushing through the purchase despite the challenges she faced. She communicated regularly so we knew where we stood and what to expect. This was invaluable as first-time buyers.