I'm looking for a flat for my son. We've been looking since before Christmas. We've sent Rightmove requests in for a few properties, and the responses from agents have been mixed - with some not even responding. Intercounty responded automatically, which for a firm their size I'd expect. But then a human (Eloise) got involved, and everything just stepped up from computer efficient, to personal touch. We met her at the flat, she opened the door at EXACTLY the time we'd agreed (literally 15 seconds before), and very professionally showed us around. 4 hours later she has managed communications perfectly, has overseen our application, and confirmed that my son is getting his first solo flat. Could not have been smoother. Very happy.