I just cant describe fully

I just cant describe fully the abysmal experience i am receiving. 1. the list is just too long. not following up any problems i have they send engineers round that don't do the work but intercounty charge me only to find out a year later that it was done. with no apology from them. Huge cost to me reports from tenant not being followed up. like plumbing leaks not responding to my emails a steady flow of different staff , so no personal service over a 3 year period in fact nothing was as promised in brochure. Nothing caused me no end of medical stress, anxiety and worry.