After nearly a year, the

After nearly a year, the words "we won't discount our % commision because we're worth the extra" still ring in my ears. The initial flirtation with Intercounty in January was excellent. They gave the highest valuation, they had "their own" conveyancing team to handle the admin, they had a specialist sales progressor to deal with me day to day and then we had an offer of the asking price within 4 days. After that it went downhill fast. We accepted the offer in early February, but struggled to communicate with the conveyancing company and the sales progessor was rude and abrupt both by email and on the phone. We were an unusual sale as we were emmigrating and the dates weren't fully fixed, but we kept Intercounty and the conveyancers fully informed all the way. We presumed they would inform our buyer and their solicitor. We confirmed our date of emmigration in June, at this point we still hadn't exchanged. Intercounty and the conveyancers took 3 weeks to inform our buyer of our leaving date. Eventually on the day of exchange, days before we emigrated, the conveyancers said they had lost our signed contract. We finally sold the property a month after we'd left the UK and the change in exchange rate between us leaving and getting the money from the sale meant we lost over 10k. I would obviously advise against using Intercounty and their conveyancing company.