We are sorry to hear that on this occasion you were not pleased with our service, unfortunately due to poor weather conditions the three roofers we tried to appoint were not willing to go onto the roof for safety reasons. In January we managed to instruct a roofer to carry out the work but due to a backlog of appointments due to the bad weather he could only do the work in February. Unfortunately as we did not receive the dehumidifiers back at the end of your tenancy the cost to replace these is your responsibility. As you disputed this we went to the ADR with the DPS, the DPS adjudicated that the cost of the dehumidifiers should be refunded to us. Once again we would like to apologise for any distress this has caused.