Terrible service not helpful at all . Wallpaper has claw marks all over it and these so called managers have simply said he doesn't have a cat ? Because he says so ? We are out of pocket because all the photos of the damage , dirty carpets , ripped walls , dirty cat lit in the bin stinking and oven , smashed light fittings ! All This after paying Martins to manage !not management of our property is the word they say we will get £60 and £55 as the tennant who must have pooed in cat lit and not the toilet ! Does not have a cat so we can pay as Martins are not capable . If you want them to manage your property please don't as they leave you hundreds of pounds out of pocket like they have with us . Terrible firm ! They have been worse than the tennant as we honestly thought that they were looking After our interests and they do not !!! I will be finding out who I report this terrible firm to ! They would have seen the cat that he didn't have if they had checked the tennant in the house as they promised ! Check .. what check ? They didn't know they were even managing it . If you want to protect your property and get compensation for damages caused DONT employ these ! We are totally gutted , when we thought that by paying them to manage it they won't they have been absolutely terrible and when I got annoyed I was told not to speak to them like that . Try losing 100 pack hundreds of pounds because of their incompetence and see if they lose their temper. The best they have come up with is Lonsdale blaming Martins and Martins blaming Lonsdale ... please don't fall into our trap . All our properties are now elsewhere !