Thanks for your feedback Craig. I've reviewed the history of your tenancy & I am satisfied that Martin & Co have always acted with the highest level of integrity in terms of ensuring that any reported maintenance issues have been dealt with promptly & professionally. With regard to our out of hours service, the only record I have is you reporting a boiler issue at 8pm on a Monday night in February 24 & this was dealt with immediately, with you commenting "brill thank you" on the texts we exchanged? We have an outstanding reputationally locally with tenants, landlords, buyers & sellers of properties, as can be evidenced by over 300 five star Google reviews over the last few years. We wish you all the best in your new home. Gary and the Martin & Co team.