Thanks for the response Iqra. I have now found your records and note that you moved out in March 2017, over five years ago. Unfortunately I cannot comment as to why your experience was such a poor experience at the time, as your tenancy was during a time, several years prior to me purchasing this business & the team employed at the time, have all moved on and been replaced with an exceptional team, who provide an outstanding level of service to our tenants, landlords, buyers and sellers, which can be verified by the long list of five star reviews that we have received from our customers. We’ve also recently won Best Estate Agent in Bradford North for 2022 by the British Property Awards, for our outstanding levels of customer service, along with winning Gold by the Best Estate Agent Guide for 2022, for Lettings, based on feedback received from our tenants and landlords. I do regret that your experience five years ago, was not a good one Iqra, based on your feedback above, however to leave a review of your experience now, based on your experience as a tenant in 2017, is disappointing for myself and my team to read, when we pride ourselves on providing a best in class experience for all of our customers. Gary