Sorry to hear you had a negative experience Arinah, unfortunately not every situation can be resolved. Just for a bit of clarity, when we initially 'Let out' a property a full schedule of condition (inventory) will be conducted. When that tenancy comes to an end, the landlord and ourselves expect the property to be returned in a similar condition to when it was originally let out and this inventory will be used for cross reference for damages/cleanliness etc. If a tenant has unfortunately not returned a property in the same condition, then deductions will be sought by the landlord from the initial deposit and we will use the TDS to independently adjudicate, as in your case I can see that they had made these deductions in what is fair for all parties. We take great care in making sure that these properties are returned to our Landlords in a similar condition to when they are let out and always give tenants fair opportunity to rectify these issues before move out so that a full deposit can be returned.