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Holbrook & Co - Seaham

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
Reply from agent

Hi Racheal we have no knowledge of you or any of your contact details. Can you give us some feedback as to why you gave us a 1 star - Always looking how we can improve, OR you could ring the office on 0191 581 5709

1.00 /5
Reply from agent

Hi Broandsis, We are not sure why you gave us the 1 star review and called us idiots, but we are more than happy to see what we did wrong and how we can improve. We have noticed that you have reviewed 10 companies in only a few minutes so not sure as to the validity of your review but we would still liek you to get in touch with us on 0191 5815709 Thanks Nicola, Branch Manager

1.00 /5

The way I was spoken too today and to be called a liar by Hannah was totally disrespectful I have been having trouble with the neighbour next door there have been fights nearly every day and night smoking drugs and the smell is coming into my home keeping my children awake at night none of us is getting much sleep we have suffered enough so when you try to put a notice in she said that she was gonna email the landlord and tell them I was lying avoid castledene no one doesn’t deserve what I got today

Reply from agent

Sorry Stacey - We have a difference version of events, but if you would like to come into the office to discuss, we would be more than happy to fully investigate this

1.00 /5

Absolutely wasted my time! Went to view a property which they didn’t inform me was already taken, waited outside the property for 35 minutes and traveled to for an hour before that. To then ring them and they told me it was taken before I rang up.

Reply from agent

Sorry about this Jade, but appreciate the feedback and we have improved our processes so this doesn't happen again - no excuse for it, apologies once again - thanks

1.00 /5

Absolutely wasted my time! Went to view a property which they didn’t inform me was already taken, waited outside the property for 35 minutes and traveled to for an hour before that. To then ring them and they told me it was taken before I rang up.

Reply from agent

Sorry about this Jade, but appreciate the feedback and we have improved our processes so this doesn't happen again - no excuse for it, apologies once again - thanks

1.00 /5

Arrogance, incompetence and disregard for the client is a poor business model.

Reply from agent

Sorry you felt this way, we have no record of you at the company. If you would like to come into branch so we can get more specifics around the feedback?

1.00 /5

Would not recommend to any one this is the second proerty we have renting from these and both properties had issues with repairs and had to contact enviromental health on both properties first property was a death trap with and was put at risk by enviromental health with electrical issues fire hazard land lord could not afford the full wire and give us 1 months notice before enviromental health served with a notice to get the repairs done and current property have had no hot water for weeks been on the phone everyday to get it resolved what a joke they are !

Reply from agent

Sorry you felt the need for this review Keaton - As you state yourself, the landlord could not afford the re-wire. therefore not directly our fault, and we did work with you to find you alternative accommodation. Having said that i am sorry that, that has been your experience with us and i do hope we can gain your trust back?

Contact details
Sales Phone:

0191 581 5709

Opening hours

Unknown

Address

48 Church Street, Seaham, SR7 7HF, UK, SR7

Welcome to Holbrook & Co Estate Agents, the premier real estate agency in the North East of England. With decades of experience in the real estate industry, we are committed to providing exceptional service and expertise to our clients. With offices in Seaham, Hartlepool and Bishop Auckland, and a 10 branch parent group, we are dedicated to helping clients achieve their real estate goals, whether that be buying, selling or letting property. Our team of experienced professionals are committed to providing a personalised service that is tailored to meet the individual needs of each and every client. At Holbrook & Co, we understand that buying or selling a property can be a stressful and daunting experience, which is why we are here to guide you every step of the way. We pride ourselves on our integrity, transparency and professionalism, and always strive to exceed our clients’ expectations. So, whether you are looking to buy, sell or let property in the North East of England, Holbrook & Co is the perfect choice. Contact us today to speak with one of our experts and find out how we can assist you in achieving your real estate goals.

Our team

Nicola Haines

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