Good morning Sally, We are sorry that you’ve had issues contacting us over the weekend. We’ve spoken to our Property Maintenance Department who have said that they’ve been in touch with you and have managed to arrange a contractor appointment for today, to look at your toilet and boiler. We have a FixFlo online maintenance system, which can be used to report maintenance problems 24/7. We believe you have now been sent the link for this. Please do get back in touch via PM if you have any other issues and we will do our best to resolve them for you. Kind regards, Rebecca