Appalling service. I am a new landlord. Tenant has paid in advance and 3 weeks later I have not received anything. They can’t even produce a statement even though they have told me the amount I am due. My complaint was passed to the sales manager who promised payment - nothing and when I chased up - she had left the business. The branch has now escalated my problem to senior management and still nothing. I want to terminate my contract but can’t. Not fit for purpose. Telephone calls always go to voicemail and Rarely returned. Landlords (and tenants) beware. Update following reply from the Owner. Still waiting for a call to be returned (1 week ago) still absolutely no response from senior team - hooray - some money has been received - it took 4 weeks but alas no sign of a statement to reconcile the amount.