Good morning Jessica. I’m sorry that you feel the need to write this review. The member of staff you spoke to regarding the replacement chairs in the property, advised you that we can put it forward to the landlord but cannot guarantee this. It was ultimately down to the prospective tenant should they wish to continue with their application even though there is no guarantees regarding the furniture. You had then paid your holding deposit based on this. My colleague had then chased yourselves to submit your references and to pay the rest of your holding deposit as we assumed you still wanted to proceed. We did speak to the landlord about the furniture and at this moment in time the landlord was not in a position to replace it. Unfortunately we are not able to proceed with works without the landlords authorisation. After this, you had spoke to another colleague to advise you were withdrawing your application, and accused her of racism. We do not discriminate and we work on the landlords instructions. As per your tenancy guide, should you withdraw, your holding deposit is retained. I’m sorry that this may not of been the outcome you had hoped for, and we wish you the best of luck in your property search! Many thanks - Martin & Co Sheffield