Horrendous once you've moved out and staff don't seem to communicate with each other. Tenancy finished early September and emailed about our deposit a couple of weeks later. My email was 'forwarded on to the relevant people'. Waited another two weeks and emailed again as we didn't hear anything; 'Your email has been passed on to Mohamed who looks after your property'. Waited another two weeks and emailed Mohamed as we didn't hear anything; 'Helen is dealing with your deposit'. Two more weeks later and Helen replies stating that the landlord is deciding what he wants to do... We decided to send a Statutory Declaration off to the DPS (Costing £10 for a signature) in order to get a response from the landlord within 14 days as it was getting ridiculous. The landlord replied to the DPS two weeks later; he disputed the deposit and wanted to receive £560 out of £750. The deposit was put through the DPS independent adjudication service in December and the landlord received just £90 for some cleaning - his claims were outrageous and I'm glad the DPS saw through this. A highlight was £150 to cover a router removal - the landlord hadn't even removed it! Looking at other reviews, it's blatantly clear that landlords love Martin and Co (I wonder why!) and a lot of tenants seem to have problems. The service was fine whilst being a tenant but the service after we moved out was appalling.