My initial experience moving into a Martin and Co property was decent. I got moved in quickly and issues got dealt with quickly. They used to charge me £90 for any minor change, like re-signing the tenancy agreement, or another person moving in. I always found this was a rip off but I had no choice but to pay it really. When it came to re-signing the contract, they always wanted more and more money, usually an extra £50 per month. Over the past year or so, the experience was pretty bad. I was asked to pay an extra £100 per month, all the while the condition of the building was deteriorating with mold and leaks, and nothing had improved in the flat either. They asked for this like it was nothing, no care of whether I could afford this or not. I choose to move out for this reason and they couldn't have cared less, despite me being a good tenant of theirs for 6 years who always paid on time and in full without fail. What astounded me was that they allowed potential tenants to view my property before they had even seen it themselves as they had seemingly lost their own keys to my flat years ago. They weren't exactly clear in their email as they said "property viewings" and I thought this meant inspectors. They were too eager to move them into my home of 6 years and to get even more money out of them. I had to chase up getting my security desposit back, which I thought I'd get most of it back, but I was in for a shock. The only issue I thought I would be charged for was that my oven wasn't thoroughly cleaned, so I expected a charge for that, but not £285!! And £120 for a "bath reseal" is outrageous. Surely this is wear and tear!! I decided to cut my losses as it was clear they're just all about money and have little humanity. I don't blame the staff I interacted with in their customer service, they were just doing their job and were friendly to interact with. The contract repairmen were also friendly and sorted problems to the extent Martin and Co would pay them to. Let's hope the government sort of more council rented properties so less profiteering happens over someone just trying to keep a roof over their head.