Was due to have a viewing at a property last week with Laurianne, and received a voicemail the morning of, asking for a return phone call to confirm the viewing and if I didn’t by 12pm it would be cancelled. I called back 2 minutes later, speaking to Gabriella, confirming I was still attending the viewing in the afternoon. I then rang back again in the morning confirming with Gabriella where I will be meeting Laurianne, as I received no email confirmation or anything, which she stated to ring the property number when I arrive and she will meet me there. It was a 30 minute walk to the viewing (in the rain I might add) and when I got there I rang up a third time to ask where to find the lady who was holding the viewing, in which Laurianne answered and told me because I didn’t “confirm” the viewing it was cancelled. I went on to tell her I had in fact rang back twice to confirm the viewing. She apologised and said it was not communicated to her by Gabriella and that she was in the office and couldn’t make the viewing. I work full time so this was the only day I could do due to the upcoming bank holidays. So, I was told I’d receive a video tour, however have had no further contact and no one picks up when I have tried ringing them. Very unprofessional and a big let down and waste of my time.