I used to rent a property with country properties. During that time I interacted mainly with Debbie I found the whole experience deeply unpleasant. She seemed more concerned about making money for the landlord than about my experience as a tenant: it made me feel stressed and pressured. I also experienced them as unprofessional due to the lack of service that was available to me - what I mean by service is a welcoming attitude and kind approach, which would make me feel safe and supported to raise any concerns I might have. However, both members of the rental branch - Debbie and Hayley- made me feel I was a burden and every time I spoke on the phone it would be rushed. The usual line was ‘we’re about to go into a meeting’. This caused me much anxiety when I was living in Shefford, I couldn’t wait to move! My view of their behaviour whilst living in one of their properties was just confirmed when I had to call them unexpectedly because I accidentally sent a package to the old address and wondered if there was any way of getting the package to me. If not I enquired into whether it would be possible for them to ask their tenant to hold the package for me or see if I could be sent on. However I was told ‘that wasn’t possible’ and Debbie rushed me off the phone. She wouldn’t even ask for me. How is this a professional service and moreover how is this kind? Is kindness and civility not a part of managing a business for them? It seems not… I’ve dealt with and lived under the care of several different real estate agents and this was by the far the worst! The whole experience of living in a property is defined by the attitude and service real estate agent. Therefore, I wanted to warn future and would strongly recommend trying finding another real estate agent to help you if possible!