Took my time to write a covering letter and application for a property, but turned out the property was already let and they had not bothered to remove it off the website. They did not even have the courtesy to reply to my application and let me know the property was already let and still to this day I have had no reply. The only reason I found out is because I called up anonymously asking about the property and was told it's already gone. After that call it was still up for a few days so I made another enquiry (not as myself) and that is when they finally bothered to take the property down. Find this really unprofessional and unkind to just ignore people and not even say thank you for your enquiry but unfortunately the property has already been let, apologies that the website was not up to date, etc. I took hours writing my covering letter and application and all that time had false hope that I potentially found the new home of my dreams only to find out they were just not proactive enough to take it off their own website or Rightmove and Zoopla. Really upsetting and not impressive at all. I am not sure the role of estate agents, but I always thought they were here to help you find a home, so I am just surprised they didn't email back any suggestions of other properties they have or put people on a shortlist of people that are searching for homes. I guess we are all just numbers these days because they probably have a million and one enquiries and no properties. Oh well.