Friendly service with regular updates on progress. I felt the sale of my house went very smoothly and quite stress free.

I have never been so disappointed with how the staff can’t perform a profesional role. However Adam Clarke has been trying to help. I have been contacting Whitegates for more than a couple of months about problems in the property. Sink was blocked we were not able to wash the dishes and had to wash them in the bathroom this was not caused by us or Whitegates however it was not fixed after a month and a half. Mould in the carpet for over 1 year. Washing machine did not work because of the blockage so we had to wash the clothes in the Laundrette which meant more money. Ive always been patient and understanding but I can see that the Landlord in this property has not been helping us im disappointed and hopeless. I don’t wish this for anyone to experience. 😔

At the beginning when I joined with Whitegates they were very friendly, however when I was renting with them, it was hard to get through to them to sort the issues with the house. Even when they did send somebody. They didn’t tell me and they didn’t come with ID so I was just letting random men into my house. I had no contact with the landlord this whole time. So it was hard to deal with anything. As the communication was lost between the landlord and office and myself. I decided to leave the property and we went to receive our large deposit back and was told by Adam in the office that fees were going to be taken out. For cleaning and wear and tear. But before we went into this property we was told wear and tear was acceptable as we are living there. Even though it wasn’t written in the contract nor was we told this fees will be coming out for this. But this should’ve been in the contract. So I advise anybody who goes with them to double check everything. When we questioned this. Adam threatened us with court and said he will advise the landlord to press for higher penalties. Whitegates are not reliable and the customer service is terrible. They expected everything to be sparkly clean like brand new when we left.

I'm a Tenant and it's hard to get anything sorted. They're rude in responses and no point in chasing for any maintenance. They won't even bother!

Poor service very slow response and unprofessional staff when we had contract with them they even said. I'll send you all the paperwork via email and you have to print them and bring them back. Whit agency we are now they did everything for us much much more professional before this agency we couldn't compare but now I see how its should be... Not recommended at all.....