Absolutely shocking agents.

Absolutely shocking agents. Rented a property from them. Carpets were filthy Holes in bath tank leaking. Windows all damaged mold in bathroom and to bedroom huge crack in another bedroom... was told all would be done. Stupid me signed the agreement didnt do any off the work. I painted the hole house. 1 bedroom was only half painted before I gave up, as didnt finish the painting they took £170 out off deposit even tho painted the rest off house. Charged me £10 for 2 bulbs when half didnt work when moved in. Also charged me £50 to clean carpets what were filthy b4 moved in They dont care about tenants all interested in is taking your money plz if you read this stay away from john shephard

This estate agents is full of lazy liars who couldn't care less about the state of your property as long as it's earning them money. If you value your property and don't want to be plagued with endless, stressful and fruitless communication with them to try to rectify problem tenants and damage to your property, avoid them at all costs.

Charged disgusting amount of

I would not recommend this agency to anybody. We made the mistake of trying to rent a property using John Shepherd only backed out after realising how ridiculously overcharged and ripped off we were being. Their fees are disgusting. And they kept all of our money that they had (unfortunately for us) already taken even though it was not possible that they done ANYTHING in the time it took us realise what was happening. I feel taken advantage of and would like to request people to avoid this company at all costs. AWFUL.

Thievery

The agent (Drew) was very attentive whilst we were viewing the place and soon after we rented the flat we were totally ignored by the agents. The flat came with few light bulbs without working, the fire alarm had no batteries in it and we had a leaking problem that they ignored until the day we moved out. Every time we would pop by the agency to sort these issues they would treat us dismissively and we never got any of our issues for which we reported sorted. Also they charge abusive fees on moving in, contract renewal and even a check out fee. Avoid at all costs!

Property Management /

Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was leaking water into my own flat that i live in below. Appalling rude members of staff who slammed the phone down on me twice when i was obviously stressed because of the damage the water was causing. The dept manager was completely useless and i have had 4 days of water damage and now i have instructed the managing agents to take over and deal with this and any costs incurred will be sent over to them! Steer clear and go to another agent who care, are proactive and helpful which this company are most certainly not !!!!!!

Very poor service from the

Very poor service from the Birmingham City office. We've now dealt with 4 agents within 4 months for very simple fixtures (high turnover). They fail to return calls often or are very slow to respond to any issues in the apartment resulting in more expenses for the tenant (the energy). Our energy was suppose to be between 35-57GBP, and utilizing only a little TV, fridge, boiler, NO HEATER, cell phone and laptop charger, and hardly every cooking we spend nearly 200GBP per month on energy. I definitely won't be recommending them and I can't wait for this terrible tenancy to be over. It has been a VERY COLD nightmare! After speaking to the manager about the energy and how I'm cold living here, she had the nerve to tell me that I should turn on a heater. Not to mention how dirty the place was when I moved in! Not even a basic wiping was done. Lastly, the manager still didn't find anything wrong with their service....after 4 months of ongoing "simple" issues.