End result was achieved but service was so so

We had an open house for our property and were advised to use a wide price range which I wasn't 100% comfortable with but agreed as they are deemed to be the experts. We ended up getting less for the property than I would have liked. The person who came to do the open day had clearly done zero preparation for the process which I was disappointed with as I was looking to him to be the figure head for the sale. Most of my interactions with the various estate agents there were underwhelming. There was a lot of your standard answers when the truth was they could not answer my questions. The real bonus though was once the sale started to go through and Trudie Hepple got involved. She was very much on the ball and got the whole process progressing very quickly - I was extremely grateful for her help. My personal opinion is if you have a property that needs genuine investment from the estate agent it might be worth trying someone else. If your property will easily sell and you want someone competent dealing with the sale, if you can get Trudie on board then that will significantly help.