Been with a few estate agents but Christopher Russell is the worst. They do not care about tenant but just working at the landlord's best interest. Rented 2 years and encountered visitations from plumber, etc. without our knowledge and we were not at home. No communication at all. Checking out process - not professional at all. £300 cleaning fee being deducted from our deposit. When we asked about it, Julie just said ' refer to the inventory report'. The report was at least 40 pages. They just charged whatever cleaning fee that they like!