Rude staff namely Lauren Sketty branch

My husband and I viewed a property recently. Lauren from the Sketty branch called for feedback, upon giving my reasons, i.e road layout, no entry on the street meaning poor traffic conditions to get to and from the house as the position of the street would mean travelling via the lights at the retail park for the school runs etc, she started arguing back stating we must have traffic where we are now etc etc! I was very surprised and needless to say will not be choosing Dawson's to sell our property if that's the way they badger potential buyers!