Worst letting agents I've ever experienced. Unprofessional, would enter the flat without proper notice, would just make up inspection dates that changed in time and frequency every year. When we had an issue with the boiler they didn't want to know and said it wasn't their responsibility (luckily we had great landlords who contacted us directly). Made the silly mistake of looking for our next rental property with them and, despite being told we had a private viewing, we were bundled in with 6 other couples and then the woman from John Shepherd showing us round forgot the keys for the place we were supposed to see - shambles. Since leaving I have been copied into confidential emails about current tenants which is not only shambolic, but a breach of GDPR.