Awful service. The member of staff we dealt with was rude, argumentative, and arrogant (‘this is Solihull so we don’t have to try to sell...’ attitude). Our purchase was delayed. Our solicitor continually commented on how difficult they were to deal with - simple requests such as ‘please fax the relevant documents’ were put in the standard post which delayed things further. Would’ve been easier if we had dealt with the seller directly as there was so much miscommunication. Manager’s response to our letter of complaint was dismissive and patronising. Avoid this company if you want a smooth, pleasant transaction between buyer and seller. Worst house purchase ever considering we’ve bought and sold 8 properties over the years the past 20 years.